1. ___________________can significantly affect a team's decision-making effectiveness.

a. Team leaders

b. One member

c. Conflict

d. Cliques

2. Debate within the team can reduce the dangers of ___________________.

a. groupthink

b. domination

c. apathy

d. resistance

3. One or more members may tend to do all of the following EXCEPT:.

a. unduly influence the thinking of the group

b. attempt to dictate directions

c. dominate meetings

d. form cliques

4. Which of the following is NOT a Personnel Coordination function?

a. Out-stationing of staff by one organization to that of another

b. Intra-agency staff teams

c. Co-location of staff in a commonly shared facility

d. Joint training

5. Which of the following is NOT a Service Coordination function?

a. Common intake and diagnosis

b. Case management to coordinate services by different agencies

c. Formal referral patterns

d. Combined case conferences on families seen by a single organization

6. Learning to be an effective team member takes work and a considerable amount of______________________.

a. patience

b. introspection

c. interpersonal skills

d. training

7. The key to managing conflict is to encourage people to do all of the following EXCEPT:

a. maintain a high level of civility

b. have strong differences of opinion

c. debate their ideas

d. to resolve their own differences

8. Managers of human service organizations must continuously work with others, both inside & outside their agencies. These collaborative relationships involve achieving mutual goals while respecting separate identities and different roles.

a. TRUE

b. FALSE

9. One way of fostering this understanding and enhancing team skills is to ask team members to participate in preliminary exercises that allow them to simulate roles in a threatening manner.

a. TRUE

b. FALSE

10. Relationship conflict is detrimental to group performance and member satisfaction.

a. TRUE

b. FALSE

11. Members of organizations generally want to control others' destiny and decision-making process, develop a sense of identity, and convey to the world their particular efforts and accomplishments.

a. TRUE

b. FALSE

12. Sometimes organizations with different goals work together informally through a loose coalition on a permanent basis.

a. TRUE

b. FALSE

13. The combined contributions of members equals less than the sum of their individual efforts.

a. TRUE

b. FALSE

14. Task conflicts can reduce apathy and generate a higher level of team investment.

a. TRUE

b. FALSE

15. Understanding and exhibiting behavior that adheres to the ethical principles set forth by the _________is required to maintain both licensure and professional integrity among the social service community.

a. LCSW

b. MSW

c. NASW

d. ACSW

16. Studies have shown that managers who are consistent in their____________, specifically in adherence to positive, less dictatorial, ethical standards, often have employees with higher morale.

a. managing resources

b. staffing

c. human resource practices

d. decision making

17. Which is the Ethical Principal for the Value of service?

a. Social workers assist those in need)

b. Social workers behave in a trustworthy manner.

c. Social workers practice within their areas of competence and develop and enhance their professional expertise.

d. Social workers respect the inherent dignity and worth of the person.

18. The ___________________have been created and implemented in order to curtail the frequency of ethical dilemmas that may arise.

a. methods of provision

b. large-scale provisions

c. small-scale strategies

d. professional standards

19. In the following example, unless presented with authorization to do so, social workers should never engage in any of the following EXCEPT:

a. disclose confidential information

b. share limited personal information

c. dual relationships with their clients

d. sexual activities with clients

20. Based upon the current _______________model of interaction, the all-important idea of self-determinism comes into focus here.

a. strength based

b. need based

c. client-focused

d. administrative

21. Effective leaders must embody all of the following EXCEPT:

a. make educated decisions in order to promote the goals of the agency while managing the ethical standards set forth by the professions.

b. provide an environment for the collective ethics of the workers

c. stay within their professions ethical boundaries

d. embody the ability to utilize their resources

22. The expectation that professionals will conduct their work within the boundaries set forth within their professions ethical code sets the standard for what is expected of them.

a. TRUE

b. FALSE

23. Within the NASW Code of Ethics, there are specific standards that prohibit certain activities that do not align with the code.

a. TRUE

b. FALSE

24. This is imperative for leaders, management, and social workers to embody in order to be respectful and competent in regards to the growing diversity within the field of social work both in the United States and globally.

a. TRUE

b. FALSE

25. Self-determination is the idea of respecting the ability of the client to make their own decisions and choices for their life.

a. TRUE

b. FALSE

26. It is expected that social workers and social service organizations offer services that are outside of their capabilities.

a. TRUE

b. FALSE

27. While organizational leaders and management are held to high standards with regard to creating and implementing the organizational culture and following the professions standards for ethics, this process can be very simple.

a. TRUE

b. FALSE

28. Within the social work profession, the National Association of Social Workers (NASW) created the NASW Code of Ethics.

a. TRUE

b. FALSE