$1.$ Case $10\mathrm{.}3$

Cerberus is a successful producer of specialty chemicals. It operates nine large campus sites in the United States, with a number of different business units on each site. These business units operate independently, with direct reporting to corporate headquarters. Site functions such as safety, environmental, and facilities management report to a host organization$$typically the business unit that is the largest user of their services.

$($Rest of case not shown due to length.$)$

a$.$ If you were Susan, what would you do$?(10$ points$)$

b$.$ What, if anything, could Susan have done differently to avoid this problem? $(10$ points$)$

c$.$ What could the management of Cerberus do to more effectively manage situations like this? $(10$ points$)$