1. Chapter 4 breaks down effective listening into six primary facets. Consider a situation that requires effective listening. Walk us through the steps as to how one could demonstrate effective listening in that situation. Once one situation is used, it cannot be used again. Make sure to read your classmates' posts before you post to ensure that your situation wasn't already used. This means that the sooner you post, the more likely you are to be able to discuss the situation you want.

2. What is sales dialogue? How could effective listening help a salesperson prepare for sales dialogue?c