1. Cite some reasons given in class as to why a public accounting firm might not be able to keep the 'work-life balance promise made to its employees if the firm business model is based on delivering compliance services, such as tax and audit to its clients. 2. Not everything professional service providers, such as CPA's, do for clients is equally valuable to them. Define and discuss the four levels of process saliency raised in class as keys to crossing the value-added services spectrum. Address the question of, 'how does the work a CPA does for their client make what the client does for their customer more valuable?' in light of Ron Baker's distinction between firm profit and customer profit