$1.$ Communicating in the Digital Age With E$-$Mails and Memos

E$-$mail has replaced memos and letters for many messages and requires the same level of professionalism as print$-$based documents. The content of e$-$mail messages varies, but the guidelines regarding structure and format remain the same. Therefore, it is important to familiarize yourself with professional e$-$mail guidelines before beginning to compose a message.

Identify the parts of the e$-$mail message indicated by the bracketed numbers.

To: Latasha Bethanasamy

From: Joseph Pelletier

$[1]$ Proposed Agenda for November $6$ Meeting

$[2]$ Dear Ms$.$ Bethanasamy,

$[3]$ Please review the following agenda for our next shareholder meeting, and recommend any changes.

$[4]$

$$ Rising stock prices

$$ Discussion of new investors

$$ Portfolios and new funding

$$ Introduction of new vice president

$[5]$ Please send me any changes to the agenda by $3$ p$.$m$.,$ November $3.$

Many thanks,

Joseph

$[6]$ Joseph Pelletier

Financial Analyst

Office: $854\mathrm{.}454\mathrm{.}4356$

Fax: $435\mathrm{.}458\mathrm{.}9738$

Cell: $834\mathrm{.}435\mathrm{.}8490$

Part $[3]$ of the e$-$mail is the $.$

Part $[2]$ of the e$-$mail is the $.$

Read the following e$-$mail, and then answer the questions.

To: Rosa Espinosa

From: Nick Lacoste

Subject: New

Rosa,

Your training will begin next week on Monday at $10$ a$.$m$.$

You will begin by meeting our human resources manager. She will show you a presentation on our retirement plan and health benefits. You will then meet with the vice president of sales. You will conclude your training on Wednesday by attending a welcome lunch with your department. Do you bowl? If so$,$ we have a company bowling league that you should check out.

Please prepare for the meeting by reading the employee handbook, and let me know if you have any questions.

Best,

Nick

Which is the best revision for the e$-$mail$$s subject line?

Schedule

New$-$Hire Schedule

Spring is Here!

What is wrong with the body of the e$-$mail?

It uses an indirect opening.

It offers conflicting deadlines.

It contains more than one topic.

Consider the scenario, and then answer the question.

You work for a financial consulting firm. The company has hired three interns for the summer. You have been appointed to mentor Tim, one of the interns. Tim is a brilliant young man, but he has no professional work experience. His first day on the job, Tim fires off an unprofessional e$-$mail to your supervisor, which receives a disappointing response. Recognizing his mistake, Tim asks you for professional e$-$mail tips.

What e$-$mail tips should you give the new intern? Check all that apply.

Be concise.

Provide a clear, complete first sentence.

Use capital letters only for emphasis.

Don$$t send anything you wouldn$$t want published.

While e$-$mails are now usually used in place of interoffice memos, there are certain messages for which a memo may be more appropriate. Prepared as memos, long messages are then delivered as attachments to e$-$mail cover messages.

For which of the following messages would an interoffice memo be more appropriate than an e$-$mail? Check all that apply.

A message whose recipients may not have access to e$-$mail

A message thanking colleagues for their help on an assignment

A message that contains the agenda for an upcoming meeting

A detailed, formal message about the reorganization of the company

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