1. Competing is generally not a good idea when you are managing employees, except when

a. you really dont care about an employee and would like to force him out.

b. you need to exercise a strong hand so employees dont take advantage of you.

c. an employee is inexperienced and needs clear direction.

d. you have to make a decision quickly and must require a dissenting employee to comply.

2. ChandahasdecidednottoapproachhercoworkerGaryaboutadisagreementsheishavingwithhim because she believes he needs time to cool down and may reconsider his viewpoint once he does. The mode Chanda is most closely exhibiting is

a. accommodating. b. avoiding. c. collaborating. d. competing. e. compromising.

3. The traditional Thomas-Kilmann Conflict Mode Instrument identifies five conflict modes based on a consideration of which two variables?

a. degree of assertiveness and degree of tolerance

b. importance of being assertive and importance of achieving a particular outcome

c. degree of cooperativeness and degree of consideration

d. importance placed on cooperation and importance of relationship

e. degree of cooperativeness and degree of assertiveness

4. Kendra wants to encourage two employees to talk through an incident in which one employee alleg- edly made a sexist remark to another employee. However, Kendra believes the remark was misin- terpreted and that the speaker didnt intend to offend the employee. She hopes that she can get the employees to come to some sort of agreement so that a formal complaint can be avoided. If possible, she would like them to return to their prior cordial relationship. Of the possible modes she might encourage them to adopt, which are most consistent with her desired outcome?

a. accommodating or avoiding b. compromising or collaborating c. compromising or avoiding d. competing or compromising e. collaborating or accommodating

5. Compromising will not be effective in which of the following situations?

a. The parties need to make some progress on a project even if they cannot agree on every detail.

b. The parties have worked together for years and compromise seems to work most of the time.

c. The parties do not usually work closely with one another so compromise is acceptable this time.

d. The issue is important to both parties, but maintaining a positive working relationship is equally or more important.

e. a and b

f. c and d

g. b and d