1. Competitive advantage can best be described as:

A. increased efficiency.

B. what sets an organization apart.

C. a strength of the organization.

D. intangible resources.

2. Which one of the following factors is considered to make an organization's resources unique

A. Durabilitya

B. Imitability

C. Quality

D. Efficiency

3. Experiences, characteristics, and knowledge are all aspects that represent:

A. financial resources.

B. intangible resources.

C. human resources.

D. physical resources.

4. Imitability of a resource can occur through:

A. duplication.

B. exploitation.

C. substitution.

D. duplication and substitution.