(1) Consider a particular day when each customer order is for one dozen cookies. (a) Draw a process flow diagram showing the time of each task. (10 points) (b) Identify the bottleneck and determine the steady-state system capacity (in dozens per hour). {10 points) Answer: The bottleneck is baking. The steady-state system capacity is 4 dozens. (c) What is the steady-state utilization of the ovens (in percentage)? (5 points) (d) What will be the steady-state system capacity (in dozens per hour) if your roommate is not available and one of the three ovens breaks down? (5 points) Answer: The steady-state system capacity will be 4 dozens