1. Construct a Pareto diagram for dissatisfaction. What conclusions do you reach? (5points) 2. Select the top three sources of patient dissatisfaction and propose cause and effect diagrams for the possible reasons behind them. (5points) 3. Propose some process improvements to the flow charts in Figure 1 and develop redesigned processes along with new flow charts. How will your suggestions address the sources of dissatisfaction in Table 1? (10points)