1) Continuous improvement is based on the philosophy that any aspect of an operation can be improved. Select one: a. False b. True

2) Improved quality can increase profitability by allowing flexible pricing. Select one: a. False b. True 

3) If the result of a sample of parts is measured and the average of the measurements is outside the control limits, the process is: Select one: a. none of the above. b. in control, but not capable of producing within established control limits. c. out of control and the process must be investigated to identify the causes. d. within established control limits with only natural causes of variation. e. closely monitored to see if the next sample average will also fall outside the control limits.