1. Create a 1-hour (14 slides) training program on their assigned topic in the form of a PowerPoint presentation The PowerPoint presentation should include the following components:

Title slide

Name of the training, team members, course, and date

Reason for the training on Why has the training been developed?

Target audience oWho are the participants?

Expected outcomes (at least two) oWhat are the participants expected to learn or to do as a result of the training?

The content of the training

What is the process and rationale for all training activities?

Conclusion

Reference slide, with all sources formatted in APA style

Team A: Communication: Sales Clerks at Kohl's Department Store Sales clerks at Kohls work with customers in a face-to-face setting. A needs assessment has revealed two critical issues: 1. Customers are not satisfied with the length of time they have to wait for a clerk to acknowledge them. 2. Clerks have a hard time controlling their emotions when dealing with irate customers. Your objective is to ensure the sales clerks know how to greet customers. If busy, they need to know the importance of letting a customer know they will be right with them. Help them understand how to manage their emotions. Include tips on how to handle irate customers.