1. Create list of grievances by listing products or services you've recently been dissatisfied with. 2....

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1. Create list of grievances by listing products or services you've recently been dissatisfied with. 2. Choose a grievance from one of your lists, and describe: 3. If you were to construct a direct claim letter: What product or service would you select for your direct claim letter? Would you request a refund, replacement, explanation, or something else? What ideas for improvement would you provide to the business? 1. Create list of grievances by listing products or services you've recently been dissatisfied with. 2. Choose a grievance from one of your lists, and describe: 3. If you were to construct a direct claim letter: What product or service would you select for your direct claim letter? Would you request a refund, replacement, explanation, or something else? What ideas for improvement would you provide to the business?

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1 List of grievances a Recent purchase of a laptop with malfunctioning keyboard keys b ... View the full answer