1. Creating and executing a plan is one of the most important tasks of a manager.

True

False

2. On average, companies that create plans have larger profits and grow much faster than companies that don't.

True

False

3. For planning to be effective, workers need a specific, challenging goal as well as regular feedback to track their progress.

True

False

4. Planning works best when the goals and action plans at the bottom and middle of the organization supports the goals and action plans at the top of the organization.

True

False

5. Tactical plans specify how a company will use its resources, budgets, and people to accomplish specific goals within its mission.

True

False

6. Tactical plans and objectives are used to direct behavior, efforts, and attention over the next six months to two years.

True

False

7. The three kinds of operational plans are single-use plans, standing plans, and budgets.

True

False

8. Planning is ultimately based upon ____.

a. the personality type of the individual engaged in planning

b. choosing a goal and developing a method or strategy to achieve that goal

c. how a planner deals with bounded rationality

d. whether the mission statement is internally or externally oriented

e. the relationship between organizational line and staff personnel

9. Organizational structure is the description of the vertical and horizontal configuration of departments, authority, and jobs within a company.

True

False

10. Functional departmentalization organizes work and workers into separate units responsible for particular business functions or areas of expertise.

True

False

11. With ____ departmentalization, most employees report to two bosses.

a. functional

b. product

c. customer

d. geographic

e. matrix

12. When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____.

a. utility

b. synergy

c. empathy

d. reciprocity

e. accountability

13. ____ is characterized by simple, easy-to-learn steps; low variety; and high repetition.

a. Standardization

b. Job consistency

c. Task homogeneity

d. Job specialization

e. Task reengineering

14. ____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.

a. Skill variety

b. Task significance

c. Autonomy

d. Task identity

e. Skill feedback

15. An intrinsic reward is a reward associated with performing a task or activity for its own sake.

True

False

16. For punishment to work, the punishment must be strong enough to stop the undesired behavior, and must be administered objectively, impersonally, consistently and contingently, and quickly.

True

False

17. One of the simplest, most effective ways to motivate workers is to give them specific, challenging goals that they accept.

True

False

18. In general, extrinsic rewards are more important to workers than intrinsic rewards.

True

False