1) Critical factors in management include globalization, technology, knowledge management, and collaboration across boundaries. A) True B) False 2) Which of the following factors are not connected to competitive advantage? A) Innovation B) Quality C) Service and Speed D) Self-reliance E) Cost Competitiveness 3) The functions of management include all the following except A) Planning B) Leading C) Participating D) Controlling E) Organizing 4) The three levels of management include top-level, middle- level, and managers. A) bottom B) low C) frontline D) customer E) none of the above 5) An example of a technical skill would include managing financial resources A) True B) False 6) It is good to be both a generalist and specialist to enhance your career A) True B) False