$1.$ Critical tools for planning and implementing the change include all of the following EXCEPT:

A$.$ Action and communication plans.

B$.$ Resources, such as staff training and communication channels.

C$.$ A timeline for the change process.

D$.$ Clearly defined policies.

$2.$ When discussing and generating ideas with team members, you should:

A$.$ Begin by laying out a rational argument for your ideas then ask for comments.

B$.$ Confine the discussion to generalities and avoid any decisions.

C$.$ Begin with a few minutes of inquiry then move immediately to advocacy.

D$.$ Spend time learning from each other without evaluating ideas then move to discussion.

$3.$ The first stage of the change process should be:

A$.$ Maintaining the change.

B$.$ It is not a linear process. You will often find yourself working in many stages of the process simultaneously.

C$.$ Planning and implementing the change.

D$.$ Engaging people in the change.

$4.$ In emergency management you must focus on building trust with those $\_\_\_\_\_\_\_\_$ in the organization.

A$.$ Above you

B$.$ At the same level as you

C$.$ Below you

D$.$ At all levels

$5.$ During the advocacy phase of a discussion, you should:

A$.$ Adopt a win$/$lose mindset to better control the discussion.

B$.$ Challenge others ideas to generate debate.

C$.$ Sell your idea or position.

D$.$ Set discussion ground rules based on role and status.

$6.\_\_\_\_\_\_\_$ involves talking with other people and learning from them.

A$.$ Inquiry

B$.$ Communication

C$.$ Active listening

D$.$ Advocacy

$7.$ Lack of $\_\_\_\_\_\_\_\_\_\_$ in emergency management can result in loss of public trust, property, or even lives.

A$.$ Bureaucracy

B$.$ Power

C$.$ Leadership

D$.$ Vision

$8.$ Fostering a leadership environment involves all of the following EXCEPT:

A$.$ Coaching

B$.$ Domineering

C$.$ Building a shared vision

D$.$ Empowering

$9.$ Without $\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_,$ a leader will be both ineffective and ultimately unsuccessful.

A$.$ Personal influence

B$.$ Political savvy

C$.$ Trust

D$.$ Communication skills

$10.$ All of the following are strategies for fostering leadership EXCEPT:

A$.$ Using personal influence and political savvy to help achieve your personal vision and goals.

B$.$ Nurturing shared learning by balancing inquiry and advocacy.

C$.$ Expanding your self$-$knowledge and making more of your hidden self$-$visible to others.

D$.$ Encouraging authentic feedback for self$-$improvement.