1.

Customer value is defined as what a customer __________.

Group of answer choices

believes is the best deal for a product or service

is willing to pay for a product or service

prefers based on characteristics such as usefulness and quality

believes other customers are paying for a product or service

2.

A future state value stream map has features such as __________.

Group of answer choices

kanbans and supermarkets, buffer and safety inventories, and U-shaped cells

multiple process steps with significant delays between each one

kaizen bursts containing ideas for future improvements

push production, weekly orders and shipments, and multiple inventory queues

3.

A value stream box score is a tool for __________.

Group of answer choices

checking the performance of a process against world-class benchmarks

summarizing and tracking the critical performance statistics for a process

comparing the performances of various production lines in a value stream

keeping track of which operators have poor production levels