Question: 1. Define customer gap (SQ) 2. How does Upward Communication influence a provider gap? (SQ) 3. Question asking the student to explain any of the

1. Define customer gap (SQ)

2. How does Upward Communication influence a provider gap? (SQ)

3. Question asking the student to explain any of the four (4) provider gaps may appear as a broad question. (BQ)

4. Read the 4 provider gaps thoroughly as case based questions will appear which relate to one or more of the provider gap. (CBQ)

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