1. Define electronic commerce and identify its various subsets. 2. Why is mobile commerce (m-commerce) maturing much later in North America than in other countries? 3. Identify and briefly discuss three key challenges a company must overcome to transition from traditional forms of commerce to e-commerce. 4. When one is building a Web site that will be used for e-commerce, what initial steps should be taken? List some of the typical needs of potential visitors that a business should take into account.

1. Briefly describe the transaction processing cycle. 2. Discuss the advantages and disadvantages of the hosted software model. 3. What is the goal of a customer relationship management (CRM) system? Discuss the benefits of CRM software. 4. Suppose you are tasked with determining the risk that an ERP implementation project will fail. What organizational characteristics will you focus on?