Question: 1. Define Performance Management in detail 2. What do the authors say success in business is defined by? 3. What are results products of?

1. Define Performance Management in detail 2. What do the authors say

1. Define Performance Management in detail 2. What do the authors say success in business is defined by? 3. What are results products of? 4. What is the difference between a result and the bottom line? 5. What is the problem with focusing only on results or only on behavior? 6. List and describe Deming's four M's 7. Explain the Dead Man's Test 8. How do the authors define performance and how is it different from behavior? 9. Explain the 4 things behavior is NOT 10. Why do the authors say we should not focus on thoughts and feelings?

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