$1.$Define the service$-$ product bundle that is being provided for guests, including the tangible services, the intangible services and the facilitating goods. Do you see any missing elements or areas of possible improvement?

$2.$ Using the service blueprint, make a list of all the potential key service failure point and the points of associated costumer expectations.

$3.$ For each service failure point in question $2$ is it self$-$service or service provided by the hotel, and is it high$-$contact or low$-$contact service? Does this indicate any possibilities for improvement?

$4.$ There are five dimensions to SERVQUAL: responsiveness, assurance, tangibles$,$ empathy, and dependability. What dimensions of service quality do you think are important for the hotel?

$5.$ How should the hotel handle service recovery and service guarantees? Suggest some options they could implement.