1. Define the term artificial intelligence system and list the characteristics of intelligent behavior 2. Briefly describe how an artificial neural network trains and operates to provide results. 3. What is a robot, and what areas of expertise must be combined to produce one? 4. Briefly describe two industry applications of robotics. Chapter 12: 1. Suppose you work for a specialty food store. The owners are considering providing an e-commerce solution for their customers and have asked your opinion on this "make or buy" decision. How would you approach this problem?

2. Suppose you have joined a new business at the entry level. In the long run, you wish to establish yourself as an IS strategy person. How would you chart your organizational growth in that direction? 3. As strategic planner of the newly formed Business Technology Student Club, you are tasked with formulating a goal to improve the members' professional development. How would you employ the SMART goals principles in this situation? 4. You have been assigned the task of ensuring that the new reimbursement system project stays within the agreed-upon scope. What activities would you perform to accomplish your assignment? 5. You own a company that designs and installs data back-up systems. You are proud of your staff, who are quite adept at delivering high-quality services quicker than most of the competition. You are negotiating with a potential customer interested in your services, and they have asked you to choose a pricing contract. Which pricing contract would you opt