1. Define the term 'Business operational plan' using your own words. 2. Identify stakeholders involved in development and management of operations plan including: a. escalation points, b. colleagues, c. specialist resource managers. 3. Identify key information sources for proposal development and presentation 4. Identify resource requirement specialists. 5. Describe the consultation processes for operational plan development. 6. Outline the content of an operational plan. 7. Describe the organisational procurement processes. 8. Describe the employee recruitment and induction strategies. 9. Describe the physical resource for an organisation. 10. Outline the service acquisition strategies. 11. Describe the key indicators of organisational performance. 12. Budget and actual financial relating to profit and productivity. 13. Explain the methods for preparing operational plans. 14. Explain the methods for preparing contingency plans. 15. Describe the role of an operational plan in achieving an organisation's objectives. 16. Explain the procedures and records associated with documenting performance