Question: 1 . Describe a process you ve recently experienced, outlining 4 - 5 key steps from start to finish. Then, for this process, identify the
Describe a process youve recently experienced, outlining key steps from start to finish. Then, for this process, identify the following six process components: inputs, outputs, flow unit, activities and buffers, resources, and information flow. The process can be any recent experience, but it must be something youve personally encountered. points
Example: Consider the process of Paying at a parking meter. The steps might include locating your parking stall number, walking to the pay station, entering the necessary details eg stall number, duration selecting a payment method, making the payment, and receiving a receipt. For this process, you would identify:
Inputs:
Vehicle information eg license plate number, stall number
Payment method credit card, cash, mobile payment
Parking duration eg hours needed
User interaction details entered by the user
Flow Unit:
The parking transaction from entry to payment and confirmation
Outputs:
A paid parking session
A receipt physical or digital
Authorization or confirmation message eg on the screen or via SMS
Activities:
Identifying the parking stall number
Walking to the pay station
Entering parking details stall number, duration
Selecting payment method
Processing payment
Printing receipt
Buffers:
Waiting time between entering details and payment confirmation
Holding time if the system is processing multiple transactions
Resources:
Parking meter machine functional hardware and software
Payment processing system network transaction approval
Receipt printer and paper
User's payment method credit card, cash
Information Flow:
Parking stall and vehicle information
Payment details amount due, payment method, transaction approval
Communication between the parking meter and payment gateway
Confirmation of the transaction receipt onscreen confirmation
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