1. Describe how you would set up a performance standard system in a restaurateur hotel. How would you implement it? What would you do to make sure it was successful?

2. Think of a unit of work for performed by a hospitality worker, such as taking reservations or setting up a salad bar, and write a possible performance standard for that unit. Did your performance standard meet the five standards mentioned in this chapter?

3. Describe the major points in each of the four steps in a performance review: preparing for evaluation, making the evaluation, sharing it with the employee, and providing follow-up.

4. Which equal employment opportunity laws affect the process of performance evaluation?

5. What can you do to ensure legal evaluations?