(1) Describe the (at least four) key customer actions depicted in the blueprint and discuss why you...
Question:
(1) Describe the (at least four) key customer actions depicted in the blueprint and discuss why you believe each is critical to a successful service experience;
(2) Describe the (at least four) visible employee actions depicted in the blueprint and discuss why you believe each is critical to a successful service experience;
(3) Describe the (at least four) backstage employee actions depicted in the blueprint and discuss why you believe each is critical to a successful service experience*;
(4) Describe the (at least four) distinct support processes depicted in the blueprint and discuss why you believe each is critical to a successful service experience*;
(5) Identify, number, and describe the potential bottleneck and failpoint;
(6) Propose possible solutions/alternatives to address each bottleneck and failpoint;