1. Describe the elements of the balanced scorecard and explain the role of the balanced scorecard approach in measuring supply chain performance.

2. Describe the key performance indicators which can be used to evaluate continuous improvement, waste elimination, and improved customer satisfaction.

3. Describe lean principles and processes and their impact on business operations. Apply them to identify value streams and opportunities to eliminate waste and improve customer satisfaction.

5. Using Porter's Five Forces, conduct a strategic analysis of an industry that you are familiar with. From your analysis, highlight two key facts which would help to shape your strategy as a new entrant in your chosen industry.

6.Describe, in detail, the five business functions addressed by the SCOR model. Explain the potential benefits of implementing this framework to analyze your organization's supply chain.