Question: 1. Describe the knowledge management problem discussed in this case study. 2. What management, organizational and technology factors contributed to the problem? 3. How did

1. Describe the knowledge management problem discussed in this case study. 2. What management, organizational and technology factors contributed to the problem? 3. How did the implementation of enterprise content management solve the problem? How did the new ECM system change the way DOC works? 4. How successful was this solution? Do not explain.

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