1. Describe two (2) issues you identified within the service that needed addressing through additional research. In your response, include:

* Your reasoning for why you thought the issues needed addressing.

* The research you conducted in line with the service's goals for improvement, including the sources and methods you used.

* The individuals who you collaborated with.

3. Outline how you used this information to implement changes within the service, including how you documented these changes within the service.

2. Discuss three (3) strategies you used to ensure the information you gathered was credible and in line with service goals.