$1.$ Develop$1.$ Develop a service program for your organisation which includes at least three different customer$-$focussed services. Make sure you include clear strategies, methods, staff roles and responsibilities, and monitoring$/$evaluation methods in the plan. Document your plan clearly using organisational templates and following all relevant policies and procedures. a service program for your organisation which includes at least three different customer$-$focussed services. Make sure you include clear strategies, methods, staff roles and responsibilities, and monitoring$/$evaluation methods in the plan. Document your plan clearly using organisational templates and following all relevant policies and procedures.