1. Develop a process map about the prescription lling process for HMD's pharmacy, in which you specify the key problems that the HMO's pharmacy might be experiencing. Next, use the supplier, input, process steps, output. and customer (SIPOC} model to analyze the HMO pharmacy's business process. 2. Analyze the process map and SIPDC model to identify possible main root causes of the problems. Next, categorize whether the main root causes of the problem are special causes or common causes. Provide a rationale for your response. 3. Suggest the main tools that you would use and the data that you would collect in order to analyze the business process and correct the problem. Justify your response. 4. Propose one (1) solution to the HMO pharmacy's on-going problemls} and propose one (1) strategy to measure the aforementioned solution. Provide a rationale for your response. 5. Use at least two (2) quality references. Note: Wikipedia and other Websites do not qualify as academic resources