1. Developing a value chain from the perspective of the final customer requires (Points : 4) A.Working backwards to the basic raw materials B.Working forward from mid-production C.Providing response mailers with sold products D.Providing the lowest price in the industry

Question 2. 2. Which of the following actions is most likely to result from a company taking advantage of the value-enhancing opportunities across the value chain?

A.Increasing the number of processes involved in producing a product B.Decreasing the number of suppliers relied upon for delivering input products and services C.Reducing the quality of the product or service provided D.Increasing the amount of inventory carried during the fiscal period

Question 3. 3. Collections of related activities intended to achieve a common purpose are called (Points : 4)

A.Value chains B.Processes C.Activity groups D.Activities

Question 4. 4. Value chain concepts view relationships with suppliers as representing (Points : 4)

A.An extended business partner B.A formal corporate merger C.Complex logistical problems D.An opportunity to gain a competitive bargaining position over the supplier

Question 5. 5. A value-added approach focuses an organization