1. Discuss in detail the contributions from the various quality eras throughout history and how it shapes the role of modern managers in the delivery of quality products and services? (20)
2. Analyse any five 5 leadership theories and their applicability in your working environment in detail. Develop a framework for leadership practices for your organization. (20)

Answer rating: 100% (QA)

1 There are basically 4 eras of quality management which helped in the evaluation of the ... View the full answer