1. Discuss why and how should Frontline Managers model best practice and professionalism.

2.The Frontline Manager needs to familiarize himself with all relevant documents that the Organization uses, describe in details at least 3 of these documents and explain why he should discuss the content of these Documents with his team members?

3.Discuss the importance of developing SMART KPIs and objectives.

Provide 1 example of SMART objectives set by any organization of your choice

4.What is the purpose of a Code of Conduct & Code of Ethics in an Organization?

Describe at least 8 points that should be included in a Code of Conduct or Code of Ethics

5.Discuss at least 3 actions of the Leader that might be damaging to an Organization's image and provoke Leadership failure?

6.Discuss with at least 6 examples what can an Organization gain by ensuring integrity and credibility?

7.Use the 6-step Decision making mode and discuss how you would deal with a particular problem or issue, in your Department.

8.Discuss the importance of gathering and monitoring feedback

9.How you would give negative feedback to your team members when being promoted as a Team Leader?