1. Do you think that the current negative perception towards Air Selangor is influenced by Malaysian cultural elements that affect the company's service quality? Explain in comparison to the Japanese culture of quality, especially by looking at Malaysian firms that embrace the Japanese approaches to quality like Perodua. 6 Marks) 2.bver the years, the common perceptions that people in Selangor have towards Air Selangor have been negative. Would it be right for the people to demand that Air Selangor be dissolved and another new entity (maybe PBAPP that manages Penang's water supply can be seriously considered) to be brought in to handle the state's water supply management in the future? Discuss this in view of Deming's System of Profound Knowledge as well as his red beads experiment). (10 Marks)