1. Document business processes or business rules

Assignment Information:

You are the management accountant of a company. Your company sells phone cases and laptop

skins/decals to individual customers (not to companies). You company recently changes the

ordering process. In order to understand the relationship between the change in processes and

performance, you first need to compare this new process with the old process. You have talked to

several people involving in this process and documented the process in the narrative below.

The ordering department receives the order and payment information from a customer. After

receiving the order, the ordering department first checks for potential errors in the order (e.g.,

someone orders 10,000 phone cases) and confirms that the product is available. At the same time,

the ordering department sends the payment information to the cashier. It is very rare that a product

is not available. However, if this is the case, the ordering department will cancel the order, notify

the customer and notify the cashier to process the refund. After the ordering department confirms

the order and product availability, at the end of each day, the order is passed to the warehouse. The

warehouse clerk picks and puts the ordered items in the box for shipment. At the end of each day,

all boxes are picked up by Fedex. Fedex creates a tracking number for each box and sends the

information to the warehouse. The warehouse clerk sends the ordering department the tracking

numbers so the ordering department can update the order status. At the end of each week, the

accounting department receives the order from the ordering department, shipping information from

the warehouse and customer payment information from the cashier. The accounting department

compares the three pieces of information. If everything looks correct, the accounting department

generates a weekly report. If there's any discrepancy, the accounting department notifies all three

departments with an error correction report.

Deliverable:

(1) Draw a business process model based on BPMN. You can do it by hand but please ensure

it is clear and "readable" or you can use any diagram drawing software to draw the diagram.