1. Document the results of your process analysis: Write clear descriptions of all issues you uncovered and be sure to explain the consequences of failure to resolve the issues. 2. Make suggestions for process improvement: Document suggested process improvements and justify your suggestions. You do not need to completely re-design the process and you do not need to draw to-be maps.

3. Create a new, to-be process profile to accompany your suggested process improvements. To document your work: Document your work in an MS-Word file. Include a properly formatted title page and table of contents. Create a reader-centered report.

Submitter Change Implementor feedback is collected [li Shift Manager O For each feedback Feedback Management Actice For each assigned For each assigned actionable item Staff O > O