1. Evaluate the current mission statement for HIMCO critically.

2. Rewrite the corporate mission statement as needed, based on your knowledge of what constitutes a solid mission statement.

3. Using your knowledge of what an office support staff typically accomplishes for its organization, create a unit goal statement for the clerical unit. Describe how the mission statement you created answers the questions that a mission statement should answer, as well as the mission statement's major aspects.

Case Study: Homeowners Insurance Mutual Company Homeowners Insurance Mutual Company (HIMCO) is a small insurance brokerage with 25 employees and about 5,000 clients. The company sells a variety of homeowners and automobile insurance and manages the processing of claims against the insurance sold. Some employees sell insurance (both in clients' homes and in the office); some employees process claims; some employees inspect insured damages; other employees are responsible for supervision and/or clerical support of the business. With the exception of the sales people, who receive a base pay and commissions on their sales, the rest of the employees are paid based on their positions and seniority in the company. The owner of HIMCO retired and sold the business to one of the managers, John Thomas. John had a BA in business and had been in the insurance business for 10 years. John wanted to make some changes in the business operations when he took over, so in addition to his customer service and administrative duties, he took on the task of implementing a performance management system. John scheduled several retreats during which all of the employees of the agency recommended company goals and a business plan. During the retreats, John led discussions and facilitated projects meant to result in the basis for the company goals and business plan. After the retreats were held, he published the following mission statement in the company brochures: HIMCO serves the families of this state by making sure that their assets are protected. We offer comprehensive and inexpensive Auto and Home insurance packages, including preferred auto and homeowner rates. We continuously search for the best rates and the best insurance policies to make certain that we are the leader in providing comprehensive and affordable insurance to the families of this state. Protection of our clients' assets is our primary concern