1. Even though conflict is inevitable, stress is not a natural part of life. a. True b. False

2._____________________________is intimately tied to leadership, power, and order. It establishes management practices and routines and provides consistent patterns for employees.

3. ______ Include the visible and recognizable, such as a physical architecture, style, mission, and vision. ______ Represent the basic thoughts, attitudes, actions and beliefs of the organization. ______ Represent the ideas, principles, and standards championed by leaders and managers (Answers) a. Espoused Values b. Observable artifacts c. Underlying assumptions

4.William Schneider identified four different types of organizational cultures. Which is not one of the four? a. Competence Culture b. Collaborative Culture c. Cross Culture d. Control Culture