1. Explain an organisation's strategy process by commenting on the differences among (1) a mission statement, (2) goals, (3) strategies, (4) tactics and (5) operations.

2. Describe two (2) types of business strategies that organisations can adopt to help them achieve a competitive advantage?

3. A health-check clinic employs five employees and 'processes' 200 patients per week. Each emplovee w orks 40 hours per week. Each employee earns $500 per week. The company has total overhead expenses of $2000 per week. Compute the clinic's single (partial) factor productivity (use patients per labour hour as measure) Compute the clinic's multifactor productivity (use patients per dollar cost/dollar of input)