1. Explain briefly the six basic steps for achieving the alignment between he strategic choices, critical success factors, processes and people, and providing a foundation for the implementation of effective improvement.

2, Identify the deliverables, after one planning cycle of the process in a business.

3. Explain briefly the process to strengthen sourcing security in terms of quality, timeliness and cost by sourcing a second supplier.

4. Explain briefly and clearly the role of procurement in partnerships.

5. Explain the difference between the Whats and the Hows of a company in the utilities sector. Identify likely critical success factors for such an organization and list possible key performance indicators for each one.