Question: 1. Explain following concepts. a Customer Equity, please use Zappos case. b. Customer Touch Point, please wise apple case I. Explain following concepts. use epos

I. Explain following concepts. use epos ease. b Customer Touch Point, please

1. Explain following concepts. a Customer Equity, please use Zappos case. b. Customer Touch Point, please wise apple case

I. Explain following concepts. use epos ease. b Customer Touch Point, please use apple case.

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