1) Explain how feedback from staff and customers can be used to enhance customer service

2) Thinking about the qualification you are studying and the industry you would like to work in, answer each of the following questions:

a. Describe at least three professional service standards and protocols for staff

b. Describe at least three attitudes and attributes that would be expected to work with customers

c. Describe at least three key customer service needs and communication expectations in the industry

d. Describe expected standards for personal presentation and hygiene

e. Describe customer service and communication needs that may arise for specific customers such as those with languages other than English

3) Explain five main types of customers that companies engage with

4) Explain three key principles of quality customer service

5) Explain four types of positive communication that should be used to ensure quality customer service