Question: 1) Explain how improving quality can lead to increased sales / revenue (10 pts). 2) Which three of Deming's fourteen points do you think are

1) Explain how improving quality can lead to increased sales / revenue (10 pts).

2) Which three of Deming's fourteen points do you think are the most critical to success of a TQM program? Why (explain your response)? (10 pts).

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