Question: 1. Explain how the customer-needs survey validity and reliability are different. 2- Explain how to examine the customer-needs survey validity and reliability 3. Explain how

1. Explain how the customer-needs survey validity and reliability are different. 2- Explain how to examine the customer-needs survey validity and reliability 3. Explain how the customer-needs survey is helpful to construct the House-of-Quality 4 List three questions you may use in the customer-needs survey 5- Explain the importance of the Gap Model

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