1. Explain how the following issues can help achieve total quality and productivity among the human resources in the organization:

1. Empowerment-
2. Leadership-
3. Teamwork-
4. Effective communication-
5. Motivation-

Determine the desired outcome from each of the above tool. (20%)

2. How do we recognize empowered individuals? What are their manifestations? Give at least three characteristics. (20%)

3. Give the 8 habits of highly effective people. Out of the 8 habits, how many have you honestly adopted? And how was the change in you observed by the people close to you? (20%)

4. So far, what constraints have you experienced in connection with your aim of achieving total quality among the people within your immediate environment? Briefly explain the causes of these constraints. (20%)

5. Effective communication is a necessary tool in achieving quality. In your case, how do you know that you are manifesting effective communication with the people around you? What are your constraints in manifesting effective communications among the people in your immediate environment? (20%)