$1)$ Explain how the front office workspace can support a first impression of an organization.$$

$2.$ Suggest how a front office administrator can provide a welcoming environment for both internal and external customers.$$

$3.$ Outline considerations for layout and design of a front office and discuss why these considerations matter. Describe front office communication tools and mention how these tools facilitate information flow.$$

$4.$ What does visitor management involve? What systems exist to enhance the visitor experience?$$

$5.$ Contrast customer service with the customer experience. How are they connected, and how are they dissimilar?$$

$6.$ Detail an effective approach to managing a situation where a customer has called the office with a concern about a service provided by the organization.$$

$7.$ If you were asked to explain an appointment management system, what would you say?$$

$8.$ How does a self$-$service appointment scheduling app benefit both the client and the organization?$$

$9.$ Provide two benefits for each. What strategies could be enacted to assist a client where an identified language barrier exists?$$

$10.$ Describe what professional boundaries are and why are they important?