1. Explain the consumer, internal customer, and extemal customer. Consider the bookstore at any college or university. Explain how each of the following terms relates to the bookstore's operation: consumer, internal customer, and external customer (15p) 2. How a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, use-based, value-based, and mamifacturing-based. (15p) 3. Define and give an example for each of the following dimensions of service quality conceming eating lunch at your favorite fast-food restaurant (15p) Consistency Accessiblitiv Completeness Courtesy Tine Accuracy 4. Identify two key components of service system quality Explain why these components are particularly important to service system quality (when compared to manufacturing system quality) (15p) 5. Define each of the following terms as they relate to Kanos model dissatisfier satisfier ard eccicersdeligiters. Explain how an exciter delighter can become a satisfier (15p) 1. Explain the consumer, internal customer, and extemal customer. Consider the bookstore at any college or university. Explain how each of the following terms relates to the bookstore's operation: consumer, internal customer, and external customer (15p) 2. How a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, use-based, value-based, and mamifacturing-based. (15p) 3. Define and give an example for each of the following dimensions of service quality conceming eating lunch at your favorite fast-food restaurant (15p) Consistency Accessiblitiv Completeness Courtesy Tine Accuracy 4. Identify two key components of service system quality Explain why these components are particularly important to service system quality (when compared to manufacturing system quality) (15p) 5. Define each of the following terms as they relate to Kanos model dissatisfier satisfier ard eccicersdeligiters. Explain how an exciter delighter can become a satisfier (15p)