1. Explain the critical thinking process? Why intellectual standards are fundamental to critical thinking? ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 2. Explain what do you mean by creative thinking? Is creative thinking useful for organizations? Briefly discuss any one model of creative thinking. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 3. What could be your potential sources of information for research purpose? Identify formal and informal learning opportunities for your staff members. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ___________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 4. When writing a business document, what you can do to ensure your language is simple and concrete? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 5. As a manager, if you would like to develop a culture that encourages critical and creative thinking, what could be your line of actions? ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 6. How do you know whether there is gap or barrier to critical thinking exist in your organization? ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Part B - Case scenarios Case scenario A Ivan, the manager of a small IT team at an equipment hire company, has been considering how he can create opportunities for his team to apply and improve their critical and creative thinking skills. At their regular weekly catch up meeting, Ivan suggests they run through a recent problem they had with a major client. After a specific equipment was delivered on site the client rang and talked to the receptionist, complaining about the condition of the equipment and its ability to do the job. Ivan suggests his team start by clearly describing the problem in one or two sentences. He asks everyone to individually write down what do you think the problem is in a simple sentence, then they share what they have written and consider each other's view. They collaborate and test assumptions and finally agree on a clear definition of the problem. I. How does describing a problem clearly in a sentence help to develop critical thinking skills? _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ II. In developing a clear definition of the problem, what things should the team consider? __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ III. What other actions or things can Ivan ask his team to do in relation to the problem to further use and develop their critical and creative thinking skills? _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Case scenario B The finance department at the lodge import and export company has a problem. The marketing department does not seem to be providing accurate financial data for inclusion in the company's monthly financial report. Due to this, each month the company's financial report has errors. You have been asked to facilitate a meeting with the marketing team to identify a solution to the problem. i) Identify three ways you could encourage the team to think critically about how to solve this problem. ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ii) State three things you can do to ensure the team does not become defensive, but rather sees this as an opportunity to learn. ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________