Question: (1) Explain the CRM development and implementation effort within the context of the project life cycle shown in the figure and (2) either (a) describe

(1) Explain the CRM development and implementation effort within the context of the project life cycle shown in the figure and (2) either (a) describe any experience you have had with these topics and how well they worked out or not - if you have not had any specific experience with these topics, (b) describe a situation in which you could use these topics and how they would help the situation.

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