1. Explain the Delphi Techniques. How might it be used in coming to consensus on risk identification related to an IT driven project?

2. A popular hotel has continued to lose business in its room service food sales over the last five years. Using the Six Sigma DMAIC process explain what you would do in each step of the process to improve the sales - provide relevant, practical details. What statistics would you apply and why?

3. Explain the Plan, Do, Check, Act concept - provide a practical example. How might it be applied in improving project quality?

4. Explain the concept of Continuous Improvement - provide an example. How might it be combined with a Lean approach.

5. Explain the primary inputs and outputs in the Project Management Institute Quality Knowledge Area.